Refunds and Reissues via API
Purpose
Channel partners can now submit payment refunds and reissues directly through the Finexio API.
Benefit
Handle corrections from within your own platform without contacting Finexio Support or using the Portal.
Simpler Supplier Enrollment
Purpose
Supplier enrollment has been streamlined. The separate identity verification and email verification steps have been removed, and all required documents are now collected up front. Enrollment and authorization forms have also been refreshed.
Benefit
Suppliers finish enrollment in fewer steps, with fewer delays caused by missing documents.
All Services on the New Customer Portal
Purpose
The remaining services from our previous portal, including virtual card lookup, payment receipts, user invitations, and password resets, now run on the New Customer Portal. Old portal links redirect automatically.
Benefit
One consistent portal experience for all users.
Faster Refunds on Returned Checks
Purpose
When a bank returns a check, Finexio now detects it and refunds the buyer automatically.
Benefit
Faster refunds with no manual follow-up.
Finexio Branding on Remittance Receipts
Purpose
All remittance receipts now carry the Finexio logo.
Benefit
Suppliers and auditors can easily confirm a receipt is authentic.
We are thankful for your feedback and value our partners’ insights as we continue to improve our platform. If you have any questions about these releases, please reach out to Finexio Support or your partner success manager.