Security

This is our Culture

We keep customers safe by reducing the risks associated with traditional payment methods like paper check and bank transfers.

Security minded companies partner with Finexio to proactively protect their business from the costs of fraud and security breaches.

82%

82% of organizations surveyed by the AFP affected by payments fraud.

The Finexio Security Framework

Instant Bank Verification supports seamless payments for our customers and their suppliers. The tool provides real-time verification of valid, active and correct bank accounts, allowing for wholly informed decision making when it comes to your company’s payments.

Finexio leverages a network isolated group of apps and data services that allow for industry-leading processing performance. A faster and more secure platform allows our customer’s real-time data visibility while maintaining the data security they require.

Finexio performs Know-Your-Customer (KYC) due diligence on its customers and suppliers that are paid electronically to ensure accuracy and safety of payment accounts. As an extra layer of security, Finexio leverages data appending and cleansing tools to validate 2nd and 3rd party information.

Trusted by thousands of companies worldwide, Amazon’s AWS cloud service keeps all Finexio data secure, compliant, and encrypted. As the largest cloud services provider in the world, Amazon’s digital security infrastructure is unmatched, letting Finexio and it’s customers rest assured of best practice data security.

Finexio Supplier Verification Process

Finexio follows documented policies and procedures for Supplier Verification

Identifies open or valid accounts at point of transaction

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Verifies and matches account owner and account signatory information

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Provides the specific condition of that account, i.e. open, closed for causes, etc.

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Provides immediate notification of high-risk payments

Finexio’s Commitment to
Securing Your Payments

Security is the biggest consideration in everything we do. If you have any questions after reading this, or encounter any issues, please let us know.

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Network Security

Firewalls

Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are allowed based on business need.  Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function to mitigate risk.

Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.

DDoS Mitigation

Our infrastructure provides DDoS mitigation techniques including TCP Syn cookies and connection rate limiting in addition to maintaining multiple backbone connections and internal bandwidth capacity that exceeds the Internet carrier supplied bandwidth.  We work closely with our providers to quickly respond to events and enable advanced DDoS mitigation controls when needed.

Spoofing and Sniffing Protections

Managed firewalls prevent IP, MAC, and ARP spoofing on the network and between virtual hosts to ensure spoofing is not possible. Packet sniffing is prevented by infrastructure including the hypervisor which will not deliver traffic to an interface which it is not addressed to.  Heroku utilizes application isolation, operating system restrictions, and encrypted connections to further ensure risk is mitigated at all levels.

Port Scanning

Port scanning is prohibited and every reported instance is investigated by our infrastructure provider.  When port scans are detected, they are stopped and access is blocked.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see: https://aws.amazon.com/security

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Environmental Safeguards

Fire Detection and Suppression

Automatic fire detection and suppression equipment have been installed to reduce risk. The fire detection system utilizes smoke detection sensors in all data center environments, mechanical and electrical infrastructure spaces, chiller rooms and generator equipment rooms. These areas are protected by either wet-pipe, double-interlocked pre-action, or gaseous sprinkler systems.

Power

The data center electrical power systems are designed to be fully redundant and maintainable without impact to operations, 24 hours a day, and seven days a week. Uninterruptible Power Supply (UPS) units provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Data centers use generators to provide backup power for the entire facility.

Climate and Temperature Control

Climate control is required to maintain a constant operating temperature for servers and other hardware, which prevents overheating and reduces the possibility of service outages. Data centers are conditioned to maintain atmospheric conditions at optimal levels. Monitoring systems and data center personnel ensure temperature and humidity are at the appropriate levels.

Management

Datacenter staff monitor electrical, mechanical and life support systems and equipment so issues are immediately identified. Preventative maintenance is performed to maintain the continued operability of equipment.

For additional information see: https://aws.amazon.com/security

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Physical Security

Finexio utilizes ISO 27001 and FISMA certified data centers managed by Amazon. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see: https://aws.amazon.com/security

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Data Centers

Finexio uses a HIPAA and PCI compliant platform to host all of it’s apps.

For more information please visit: https://www.heroku.com/policy/security

Finexio’s physical infrastructure is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:

  •      ISO 27001
  •      SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
  •      FISMA Moderate
  •      Sarbanes-Oxley (SOX)
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Third Party Verification

Annual compliance audits are conducted by third-party assessors on Finexio's service providers to ensure they are up-to-date with industry-standard security protocol and that effective controls are in place to prove security requirements are satisfied.


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Regular Vulnerability Scanning

Vulnerability scans are performed to identify systems that are susceptible to compromise from known attacks. These reports are distributed to administrators to take appropriate action.

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Threat Detection

All network traffic between a Production system and the Internet is profiled to identify known malware and network-based attacks. An automated response system blocks the source of malicious traffic and notifies administrators of the identified incidents.


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User Account Security Capabilities

Passwords are stored in a salted encrypted format unless you specify otherwise. Unless cleartext passwords are enabled, site administrators cannot see user passwords.

  • Administrators can require users to change their password on their next login.
  • Administrators can restrict access to certain IPs or IP ranges, either on a per-user or site-wide basis
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Vulnerability Disclosure

Our security team rapidly investigates all reported security issues. If you believe you’ve discovered a bug in Finexio’s security, please get in touch at security@Finexio.com.  We will respond as quickly as possible to your report. We request that you not publicly disclose the issue until it has been addressed by Finexio.