We're pleased to introduce two powerful new safeguards designed to strengthen payment accuracy and security across the Finexio platform — Buyer Hold and Supplier Inactive controls. These enhancements provide enhanced visibility into payment eligibility while preventing transactions with entities that are no longer active in your system.

Buyer Hold

Take control when buyer relationships change. Buyers who are no longer active customers can now be placed on hold within Finexio, ensuring no inadvertent payments are processed.

Key Benefits:

• Automatic Payment Prevention: When a Buyer is placed on hold, all future payments are automatically blocked from processing until the hold is removed.
• Clear Feedback: A prominent "Buyer on Hold" notification appears when attempting to submit invoices, preventing submission and reducing errors
• Streamlined Resolution: If you need to review or modify a Buyer's hold status, simply contact your Finexio Account Manager or Support team.

Supplier Inactive

Protect your payments with supplier status validation. Our new Supplier Inactive flag provides an additional layer of security by preventing payments to suppliers who are no longer active in our network.

Key Benefits:

• Payment Protection: Funds cannot be sent to inactive suppliers, safeguarding against misdirected payments and ensuring transactions only reach verified, active entities
• Enhanced Portal Visibility:
  • View supplier status at a glance directly within your Supplier Portal
  • Inactive suppliers are clearly marked for easy identification
  • Status displays are read-only to maintain data integrity
• Multi-Channel Blocking: The system validates supplier status across all submission methods:
  • API integrations
  • Portal uploads
  • SFTP file transfers
  When an invoice for an inactive supplier is submitted, you'll receive an immediate, actionable message explaining the block.

Reactivation Process:

Need to reactivate a supplier? Our Support team is here to help. Contact Finexio Support to initiate the reactivation process — we'll verify and update all necessary information to ensure accurate supplier information before re-enabling payment capabilities.

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